Troubleshooting media connectivity problems
Applies to: Skype for Business 2015
Several lessons which are a part of Microsoft Unified
Communications Managed API five.Zero that may be used to provide records on
name disasters because of media connectivity errors. These training can assist
to alert administrators of ability deployment problems.
MediaTroubleshootingDataReportedEventArgs magnificence
The MediaTroubleshootingDataReportedEventArgs class gives
troubleshooting records to the utility, regarding a media connectivity error
that involves a faraway, external Microsoft Skype for Business 2015 call (a
corporate person who isn't logged into the company community).
An utility can sign up a handler for the
MediaTroubleshootingDataReported occasion on the AudioVideoCall elegance. The
2nd parameter of the handler is of type MediaTroubleshootingDataReportedEventArgs.
The MediaChannelEstablishmentDataCollection assets on a
MediaTroubleshootingDataReportedEventArgs instance returns a listing of
MediaChannelEstablishmentData times.
Media connectivity troubleshooting
After the call terminates, determine whether there was a
media connectivity hassle via checking the EstablishmentStatus belongings on a
MediaChannelEstablishmentData object. An EstablishmentStatus price of Failed
suggests there has been a trouble, while a cost of Succeeded suggests that
media status quo occurred efficaciously.
If the cost of the EstablishmentStatus assets is Failed, the
software can name the GetDiagnosticsReason method to attain diagnostics
statistics. The GetDiagnostics technique returns a value of the MediaChannelEstablishmentDiagnosticsReason
enumeration.
If the value lower back with the aid of GetDiagnosticsReason
is both MediaEdgeAuthenticationServiceDiscoveryFailed or
MediaEdgeAuthenticationServiceCredentialsAquisitionFail, boost "Alert
1".
If the price again by means of GetDiagnosticsReason is
MediaEdgeResourceAllocationFailed, boost "Alert 2".
The following are advised alert messages for these indicators:
Alert 1: "Skype for Business Server 2015 calls related
to remote customers (positioned outdoor the Enterprise) is probably failing
using the cutting-edge Skype for Business Server 2015 Audio/Video Edge assets.
Please contact an appropriate administrator and verify that the Skype for
Business Server 2015 Audio/Video Authentication Service is properly configured
and operational."
Alert 2: "Skype for Business Server 2015 calls
regarding faraway customers (positioned outdoor the Enterprise) is probably
failing the use of the contemporary Skype for Business Server 2015 Audio/Video
Edge resources. Please touch the precise administrator and verify that the
Skype for Business Server 2015 Audio/Video Edge is nicely configured and
operational.
An utility must enforce a throttling mechanism based on
unique alert keys so that warnings do not flood the device.