Troubleshooting media connectivity issues
Applies to: Skype for Business 2015
Several classes that are part of Microsoft Unified
Communications Managed API 5.Zero that can be used to offer facts on call
disasters due to media connectivity errors. These instructions can help to
alert directors of capacity deployment problems.
MediaTroubleshootingDataReportedEventArgs magnificence
The MediaTroubleshootingDataReportedEventArgs elegance
provides troubleshooting statistics to the utility, concerning a media
connectivity mistakes that involves a far flung, outside Microsoft Skype for
Business 2015 name (a company user who is not logged into the company network).
An software can sign in a handler for the
MediaTroubleshootingDataReported event on the AudioVideoCall elegance. The 2nd
parameter of the handler is of type MediaTroubleshootingDataReportedEventArgs.
The MediaChannelEstablishmentDataCollection belongings on a
MediaTroubleshootingDataReportedEventArgs example returns a list of
MediaChannelEstablishmentData times.
Media connectivity troubleshooting
After the call terminates, determine whether or not there
was a media connectivity hassle by way of checking the EstablishmentStatus
property on a MediaChannelEstablishmentData item. An EstablishmentStatus fee of
Failed suggests there has been a hassle, at the same time as a fee of Succeeded
shows that media establishment passed off successfully.
If the value of the EstablishmentStatus property is Failed,
the application can name the GetDiagnosticsReason technique to attain
diagnostics facts. The GetDiagnostics technique returns a value of the
MediaChannelEstablishmentDiagnosticsReason enumeration.
If the fee back by way of GetDiagnosticsReason is both
MediaEdgeAuthenticationServiceDiscoveryFailed or
MediaEdgeAuthenticationServiceCredentialsAquisitionFail, improve "Alert
1".
If the value lower back by way of GetDiagnosticsReason is
MediaEdgeResourceAllocationFailed, boost "Alert 2".
The following are suggested alert messages for these alerts:
Alert 1: "Skype for Business Server 2015 calls
involving far flung users (located outside the Enterprise) might be failing the
use of the cutting-edge Skype for Business Server 2015 Audio/Video Edge
sources. Please touch the proper administrator and affirm that the Skype for
Business Server 2015 Audio/Video Authentication Service is well configured and
operational."
Alert 2: "Skype for Business Server 2015 calls
concerning far off customers (positioned outside the Enterprise) is probably
failing using the contemporary Skype for Business Server 2015 Audio/Video Edge
resources. Please contact the perfect administrator and verify that the Skype
for Business Server 2015 Audio/Video Edge is well configured and operational.
An software have to implement a throttling mechanism based
totally on specific alert keys so that warnings do no longer flood the device.