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Troubleshooting media connectivity problems
Applies to: Skype for Business 2015
Several instructions which might be part of Microsoft
Unified Communications Managed API 5.0 that can be used to provide data on name
disasters because of media connectivity mistakes. These lessons can help to
alert administrators of capacity deployment troubles.
MediaTroubleshootingDataReportedEventArgs class
The MediaTroubleshootingDataReportedEventArgs elegance
affords troubleshooting statistics to the software, regarding a media
connectivity error that entails a far off, outside Microsoft Skype for Business
2015 name (a company person who is not logged into the corporate network).
An application can sign up a handler for the
MediaTroubleshootingDataReported event on the AudioVideoCall magnificence. The
2d parameter of the handler is of type
MediaTroubleshootingDataReportedEventArgs.
The MediaChannelEstablishmentDataCollection assets on a
MediaTroubleshootingDataReportedEventArgs example returns a list of
MediaChannelEstablishmentData instances.
Media connectivity troubleshooting
After the call terminates, determine whether or not there
has been a media connectivity problem with the aid of checking the
EstablishmentStatus property on a MediaChannelEstablishmentData item. An
EstablishmentStatus value of Failed suggests there was a trouble, whilst a
price of Succeeded suggests that media establishment came about efficiently.
If the price of the EstablishmentStatus belongings is
Failed, the software can call the GetDiagnosticsReason approach to acquire
diagnostics records. The GetDiagnostics technique returns a value of the
MediaChannelEstablishmentDiagnosticsReason enumeration.
If the price returned by way of GetDiagnosticsReason is
either MediaEdgeAuthenticationServiceDiscoveryFailed or
MediaEdgeAuthenticationServiceCredentialsAquisitionFail, boost "Alert
1".
If the price again with the aid of GetDiagnosticsReason is
MediaEdgeResourceAllocationFailed, improve "Alert 2".
The following are cautioned alert messages for those indicators:
Alert 1: "Skype for Business Server 2015 calls
involving far flung customers (located out of doors the Enterprise) might be
failing the usage of the contemporary Skype for Business Server 2015
Audio/Video Edge assets. Please touch the best administrator and verify that
the Skype for Business Server 2015 Auditory/Video Substantiation Service is
nicely configured and operational."
Alert 2: "Skype for Business Server 2015 calls
regarding far flung customers (positioned outdoor the Enterprise) might be
failing using the modern-day Skype for Business Server 2015 Audio/Video Edge
sources. Please touch an appropriate administrator and verify that the Skype
for Professional Server 2015 Audio/Video Edge is well configured and
operational.
An software have to put into effect a throttling mechanism
based on unique alert keys in order that warnings do no longer flood the device.